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Product Catalog WebChart
does not install any components on the client PC. It provides safe secure access to the customer
desktop for immediate support.
Dedicated Project Manager
MIE assigns a dedicated project manager to provide implementation services, run weekly
project management meetings during the initial implementation phase and train users.
Professional Implementation Services
WebChart Base System Setup Includes:
Initialization of the database
• Request that the database be opened
• Verify network connections are being established
Documentation of the new database
• Document acronym/abbreviation, full client name, whether accessing via SSL, time zone and
location of server
• Document in the MIE internal call tracking system for our Help Desk
• Configure MIE call tracking E-signature Rules for our Help Desk and Implementers
• Update MIE Implementation Client Listing
• Update MIE Client Portal Listing
System Setup
• Loading in client logo
• Setting system colors
• Loading in New Client Packet information
• Meeting Agendas/Minutes
• Site Assessment Documentation Review
• Clinical Workflow Review
• Standing Weekly Implementation Meetings
• Project Management
• Setup chart tabs
• Setup document types
• Map doc types to chart tabs
• Setup departments & locations
• Setup users & securities
• Determine & setup print definitions
• Configuring schedule for providers/resources (if using the WebChart Scheduler)
• Adding all user username/passwords
• Add provider to the First Databank report (if they are a prescriber)
• Upload provider signature image
• Configure provider e-sign and/or task rules
• Add translation for PM system for new provider
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